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Business Plan Features
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DIAL TONE |
STANDARD |
EXECUTIVE |
| Account/Authorization Code - allows tracking of calls made to outside of the group by prompting users for an account code |
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| Alternate Numbers - set multiple numbers to dial user with distinctive rings for each number |
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| Anonymous Call Rejection - automatically reject calls from anonymous parties |
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| Auto Callback (intragroup) - automatically establish a call when a busy party becomes available |
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| Barge-In Exempt - prevents other uses from being able to barge in on calls |
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| Call Capacity Management - gives the ability to limit the number of active incoming and outgoing calls |
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| Call Forwarding Always - redirect all incoming calls to another destination |
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| Call Forwarding Busy - redirect incoming calls to another destination when user is on the phone |
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| Call Forwarding No Answer - redirect incoming calls to another destination when call is not answered |
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| Call Forwarding Remote Access - set calls to redirect to another destination from any phone interface or through the Web Call Manager |
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| Ring Splash - a short ring burst can be played on the phone to indicate that call forwarding always and/or do not disturb are active |
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| Call Forwarding Selective - enables user to redirect incoming calls that meet defined criteria, which include line identity, time of day, and day of week. Multiple criteria sets can be defined. |
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| Call Park - enables a user to place a call on hold and retrieve it from another station within the group |
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| Call Pickup - enables a user to answer a call directed to another phone in their group |
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| Call Return - call the last party that called, whether or not the call was answered |
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| Call Transfer - transfer calls to internal extensions or external telephones |
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| Call Waiting - allows user to answer an incoming call while on another call |
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| Call Line ID Blocking per Call - block user's identity to the called party for only a specific call |
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| Calling Line ID Delivery Blocking* - block user’s identity to the called party |
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| Calling Line ID Delivery per Call - block user’s identity to the called party for only a specific call |
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| Calling Name Delivery - provides calling name for incoming calls |
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| Call Waiting Cancel - turn call waiting off until it is turned back on |
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| Call Waiting Cancel Per Cal l - turn call waiting off for a specific call |
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| Click to Dial, Redial, Hold, Transfer, 3-way - utilize Web Call Manager to use these functions with a click of a mouse |
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| Configurable Extension Dialing - provides the ability to map directory numbers within a group to unique extensions |
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| Configurable Feature Code Prefix - ability to configure your own feature codes |
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| Configurable Feature Codes - provides each group administrator with the option to specify the feature codes associated with their services via the Group web portal - users can see, but not edit, the feature code associates with each service at any time by referenceing their personal web portal |
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| Customer Originated Trace - mark a call to be traced with a feature access code, then request the trace from Little Apple Technologies |
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| Device Inventory - keeps inventory of devices built into a group at the group portal level |
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| Directed Call Pickup - allows user to pick up any ringing extension within the group, as long as it is not blocked, using a feature code |
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| Directed Call Pickup w/Barge-in - allows user to dial a feature access code and extension to barge in on call within a pickup group |
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| Distinctive Alert/Ring - allows user to change the way a phone rings based on specific criteria (e.g., distinct ring for calls from specific client) |
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| Diversion Inhibitor - prevents certain features from being redirected from the terminating end |
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| Do Not Disturb - cause incoming calls to be given a busy treatment |
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| Enhanced Outgoing Calling Plan - provides administrators with a greater degree of control over outgoing calls made from within their group - includes ability to block or allow certain calls, require authorization codes, and/or automatic call transfer for authorization for certain types of calls (e.g., international calls) |
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| Extension Dialing- enables users to call other members of their business group by dialing extensions via their Web Call Manager or phone |
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| External Calling Line ID Delivery - identifies the phone number from which an incoming call is being made |
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| Call Hold - enables user to place calls on hold |
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| Group Resource Inventory Reporting - enables group administrators to generate reports on the resources used in their group and, if applicable, in each of their deparments. |
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| Group Web Portal - portal used by group administrators for system administration |
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| Hunt Group - allows users within a group to be included in a specified sub-group to handle incoming calls - can send calls simultaneously, in fixed order, by availability, or by activity (receiver of most recent call goes to bottom of list) |
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| Intercept Group - plays a message for all incoming calls to a specified group indicating that the number is disconnected and provides a new number |
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| Intercept User - plays a message for incoming calls to a specific user indicating that the number is disconnected and provides a specified new number |
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| Internal Calling Line ID Delivery - identifies the phone number or extension from which an internal call is being made |
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| Inventory Report - reports can be printed giving specified information from the device inventory |
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| Last Number Redial - redial the last number called by clicking the redial button on the Web Call Manager or by dialing a feature code |
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| Loudspeaker Paging - enables users to access an intercom paging system by dialing an extension within the group |
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| Moves, Adds, and Changes - user can make changes to their service without being charged for the change (for example, moving service to a new residence) |
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| Music On Hold - enables group administrators to upload an audio file to be bradcast to parties on hold |
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| Outlook Integration - integrates personal contacts in Microsoft Outlook with their Web Call Manager |
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| Phone List Call Log - view and dial from lists of stored numbers: missed, received, and dialed - includes most recent numbers registered and respective call times and dates - accessed through the Web Call Manager |
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| Phone List Group - enables users to dial any other member of their business group by selecting from a list of names on their Web Call Manager. Also serves as a searchable company directory |
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| Phone List Personal - dial frequently called numbers by selecting from searchable list of names on Web Call Manager |
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| Printable Group Directory - enables users to view and print a directory listing of all the busines group memebers and their respective contact information |
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| Priority Alert/Ringing - allows user to define criteria to have certain incoming calls trigger a different call waiting tone or ringing cadence than normal calls |
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| Remote Office - access montanaVoice service from any end point, on-net or off-net |
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| Selective Call Acceptance - define criteria that causes certain incoming calls to be allowed |
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| Selective Call Rejection - define criteria that cause certain incoming calls to be blocked |
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| Sequential Ring - enables users to define a "find-me" list of phone numbers that are alerted sequentially for incoming calls that match specified criteria |
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| Series Completion - can be assigned to a selected series of lines to forward calls on a busy condition - a form of "hunting" in which the next line in the group is tried in a prearranged order, with no limit on the number of sequential forwards |
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| Shared Call Appearance - allows for incoming calls to ring on up to 35 additional phones simultaneously, connecting the first phone to be answered. |
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| Simultaneous Ring Personal - have multiple phones ring simultaneously when a call is received (e.g., cell phone, home phone, office phone) |
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| Speed Call 100 - speed dial with two-digit codes for up to 100 frequently called numbers |
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| Speed Call 8 - speed dial with single digit codes for up to eight frequently dialed numbers |
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| Three-way Conference Calling - make three-way conference calls where all three parties can communicate with one another |
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| Voice Messaging - record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment, or are transferred directly to voicemail |
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| Voice Message Call Back - automatically call back the person who left a message |
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| Voice Message Call Back Enhancement - revert back to the voice mail menu within the voice portal after calling back party who left a message |
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| Voice Message Notification - informs user of new voice messages in an e-mail, short message to a cell phone, or an indication on the user's station |
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| Voice Message Waiting Indication - stutter tone provided via the telephone and a visual indicator on the phone when a new message resides in the voice mailbox |
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| Voice Messaging to E-mail - delivers voice messages to an e-mail address in the form of an e-mail message with a .WAV attachment - great for message storage! |
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| Voice Portal - provides an entry point for users to access, use, and configure their services via any phone interface |
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| Voice Portal Calling - enables users to make calls using the montanaVoice account from any phone interface through the voice portal as if making calls from their desk |
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| Voicemail Management - user can program how they want to receive their voicemail messages |
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| Web Call Manager - web-based tool for users to utilize their services (click to dial, answer call, call/hold/retrieve, call transfer, conference, release call, configure services) |
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| Web Portal - allows user to activate and customize their services on line |
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Additional Features Available |
| Attendant Console - enables a user to monitor a configurable set of users within their business group - integrated with the Web Call Manager |
| Automatic Attendant - serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialiing by name or extension, or connectin to up to nine configuable estensions - allows for different options during open and closed hours |
| Call Center - automatially processes incoming calls by distirubing them to a group of users - includes enhanced features such as log in log out, call queuing, overflow control, and web-based statistics |
| Corporate Toolbar - lets user click to manage their account features from a toolbar without logging into their Web Call Manager |
| Custom Ringback-Group - allows a custom message or music to be played to caller in place of a ring for the entire group |
| Custom Ringback User - allows a custom message or music to be played to caller in place of ringing |
| Instant Group Call - allows user to call a group of members whereby the system alerts the members |
| Receptionist Console - an attendant console for use by receptionists or telephone attendants who manage incoming calls - enables a receptionist to view the status of all users in the group, regardless of geographic location |
| Trunk Replacement - Advanced Mobility - a business can purchase a plan with limited features to use with trunk replacement |
| Trunk Replacement - converts digital transmission to analog to allow use of a current PBX system with VoIP telephone service |
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Please Call Us with Any Questions!
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